FAQs

In the state of Illinois, a signed prescription for physical therapy treatment is required.  This prescription may come from a physician, dentist or podiatrist. This may be faxed to (331) 223-9724 or brought to your first appointment.

Frequency and duration of physical therapy is condition dependent. At your first appointment your physical therapist will take a thorough medical history and take objective measurements to develop a plan of care, discuss your prognosis and anticipate an approximate frequency and duration of treatment. Most conditions will require once weekly sessions and progress to longer intervals between visits as the patient becomes more independent with their home exercise program and progressing towards discharge.

Most insurance plans cover physical therapy services however it is the responsibility of the patient to verify their coverage. We suggest that you contact your insurance company and inquire about your benefits. Your insurance company should explain your deductible, co-pay or co-insurance, as well as any limits to your benefits. Some insurances may require precertification. If this is the case you must alert us prior to your first appointment. Payment for physical therapy services provided is ultimately the responsibility of the patient.

We are in-network with BlueCross BlueShield PPO. We will submit your claims to BCBS and then bill you for any outstanding charges due.
We are currently out-of-network with all other insurance companies at this time. Therefore we ask that you pay at the time of service. You will be provided with an invoice that can be submitted so that you will be reimbursed directly by your insurance company for out-of-network benefits.

Currently we are not a Medicare Provider. We cannot submit claims to Medicare. Our clients covered by Medicare cannot submit their claims to Medicare.

We request patients cancel their visits with at least 24 hours notice so that we might have an opportunity to accommodate other clients. If you cancel with less than 24 hours notice or no show to an appointment you will be responsible for a cancellation fee.

We accept check, cash, Visa, and Mastercard.

Patients may often prefer to defer internal pelvic floor treatment during menstruation, notably on heavy days, however internal pelvic PT is not contraindicated on these days. We recommend keeping scheduled appointments as treatment that day can be adjusted to patient preference and needs.

We want to be sure that you get the treatment you need.  We are moms too and understand that it can be difficult to find time for appointments when childcare is needed.  With young babies, many of our patients have had success with scheduling an appointment at a time when baby might nap.  There is plenty of space for a stroller in our treatment spaces and we are happy to work around feeding times, etc.  Our restroom is equipped with a changing table.  If you feel comfortable, please also feel free to bring your older children.